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Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 Internet Research Methods: A Practical Guide for the Social and Behavioural SciencesClaire Hewson, Peter Yule, Dianna LaurentErscheinungsdatum: 2002, Verlag: Sage Publications Ltd, ISBN: 0761959203 Internet Research Methods: A Practical Guide for the Social and Behavioural SciencesClaire HewsonErscheinungsdatum: 2002, Verlag: Sage Publications Ltd, ISBN: 076195919X |
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