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The Market Research Toolbox. A Concise Guide for BeginnersEdward F. McQuarrieErscheinungsdatum: 2005, Verlag: Sage Publications, ISBN: 1412913195 Employee Opinion QuestionnairesKathleen G. Connolly, Paul M. ConnollyErscheinungsdatum: 2004, Verlag: Pfeiffer & Co, ISBN: 0787973491 Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 |
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