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Qualitative Market ResearchHy MariampolskiErscheinungsdatum: 2001, Verlag: Sage Publications Ltd, ISBN: 0761969454 Data Construction and Data Analysis for Survey ResearchRaymond A. KentErscheinungsdatum: 2001, Verlag: Palgrave MacMillan, ISBN: 0333763068 Customer Satisfaction Toolkit for Iso 9001:2000Sheila KesslerErscheinungsdatum: 2002, Verlag: Amer Society for Quality, ISBN: 0873895592 |
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