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Ready, Set, Go: A Student Guide to SPSS 13.0 and 14.0 for WindowsThomas W. Pavkov, Kent A. PierceErscheinungsdatum: 2006, Verlag: McGraw Hill Higher Education, ISBN: 0073126659 Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. VavraErscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002 Survey Research MethodsFloyd J., Jr. FowlerErscheinungsdatum: 2001, Verlag: Sage Publications Ltd, ISBN: 0761921915 |
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