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Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. VavraErscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002 How to Measure Customer SatisfactionNigel Hill, John Brierley, Rob MacdougallErscheinungsdatum: 2003, Verlag: Gower Publishing Limited, ISBN: 056608595X 360 Degree Feedback: A Management ToolPeter WardErscheinungsdatum: 2005, Verlag: Jaico Publishing House, ISBN: 8172247672 |
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