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Employee Opinion QuestionnairesKathleen G. Connolly, Paul M. ConnollyErscheinungsdatum: 2004, Verlag: Pfeiffer & Co, ISBN: 0787973491 Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & CertificationTerry G. VavraErscheinungsdatum: 2001, Verlag: ASQ Quality Press, ISBN: 0873895002 Market Research in the Internet AgeRob Monster, Raymond PettitErscheinungsdatum: 2003, Verlag: John Wiley & Sons (Asia) Pte Ltd, ISBN: 0470820640 |
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