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How to Design, Implement, and Interpret an Employee SurveyJohn H. McConnellErscheinungsdatum: 2006, Verlag: AMACOM, ISBN: 0814473385 Customer Satisfaction Measurement for ISO 9000: 2000Nigel Hill, Bill Self, Greg RochieErscheinungsdatum: 2002, Verlag: Butterworth-Heinemann, ISBN: 0750655135 Handbook of Customer Satisfaction and Loyalty MeasurementNigel Hill, Jim AlexanderErscheinungsdatum: 2000, Verlag: Gower Publishing Limited, ISBN: 0566081946 |
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