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Customer Satisfaction Toolkit for Iso 9001:2000Sheila KesslerErscheinungsdatum: 2002, Verlag: Amer Society for Quality, ISBN: 0873895592 Employee Surveys: Practical and Proven Methods, Samples, ExamplesPaul M. Connolly, Kathleen Groll Connolly,Erscheinungsdatum: 2006, Verlag: Performance Programs Inc, ISBN: 0972494758 360 Degree Feedback: A Management ToolPeter WardErscheinungsdatum: 2005, Verlag: Jaico Publishing House, ISBN: 8172247672 |
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